FAQs About Products

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It is always our pursuit to provide perfect service!
Our service includes the following processes:

1. Online consultation;
2. Order;
3. Production as per schedule;
4. Product delivery, payment of the balance, shipment arrangement;
5. After-sales inquiry and regular follow-up contacts.

We have corresponding services and descriptions for each process. You can refer to the following order process, product accessory specification, product installation guidance, FAQ and file download.
Please feel free to contact us! A small step made by you will be a big step towards our cooperation!


Here we provide a summary of frequently asked questions and answers. And classified according to different products, like shade sails, shade nets, agriculture shade nets, shade cloth, fencing screen, plastic fence mesh and etc. It is more like a knowledge base and an experience sharing center. You can find the questions you care about, or find the answers you care about. You can also leave a message on this page, post your views, or ask questions. Thank you for your participation and attention, we will update our FAQ center regularly.

The following FAQs are classified according to products

About Sample

1Can you send free samples?

Yes,we can. Welcome to email us to get free sample that is ready for you.

2How many samples can you send? And What is the specification of sample do you have?

The Size and specification of sample is depending on your request.A variety of ample samples are stocked in our warehouse. Welcome to email us to get samples for test.

3Is the sample sent to our country?

Yes ,it is. We have cooperated with DHL,FEDEX,EMS and so on. The samples can go anywhere need it.

4Who pay the sample express charge?

We send free samples to our long term customers by our DHL express account. For first cooperation, the express charge will be paid by you firstly, then the charge will be discounted from the amount of formal order.

5How much for DHL express charge?Could you send us free sample by our DHL account?

The express charge about USD30~40 under 0.5 kgs samples.The sample can be sent by your any express account.

About Payment Term

1Which Payment Term should we cooperate by?

We support T/T,  LC, WEST UNION, PAYPAL and what is convenient for you.

2How long will the production be started after deposit is down ?

The production will be planed once the contract is confirmed , then the workshop manager will make detailed production schedule. The order will be produced within 3 days once deposit is received by us.

3what is the delivery time?

Trial order can be sent within 5~7 days.

Formal order can be finished within 25days for each 40HQ’container

4Can we place an additional orders during production?

Yes,you can , Our production department will do best to meet your request.

5Can I pay to speed up production?

We can charge for voluntary overtime to speed up production and shorten lead times.

About Quality

1 What certification have your products passed?

Our products have passed SGS ,TUV,BV and Intertek certifications since 2012.

2Can I inspect the goods or entrust the inspection before loading?

Yes, you can, We also support Video-inspection,Our Qc Manager will assist you to complete a series of inspections. 

3Can the sample of production be sent to us before loading?

Yes it can. Our salesmen will follow up the entire order process to make you satisfied.

4How can I know your quality?

The free samples can be sent to check the quality. 

Welcome to contact with me, we can talk the details.

About Delivery

1What is the delivery period?

Trial order can be sent within 5~7 days.

Formal order can be finished within 25days for each container

If your need an order urgently, we can rush it.

2What are the shipping methods?

By sea, air and train.

3How to keep the package intact in transit?

We have Rich export experience for the goods. First the goods are packed by strong bags or Carton, then fixed in the container without any sharking.

4How about your shipping rate?

We have cooperated with professional shipping agent for more than 15 years, they give us the biggest support and best service that is why we can get very competitive shipping rate to help customer to control cost.

5How to deal with the rapidly rising sea freight?

As our customer, you never worry about the price competitive issue.We will try our utmost to reduce the production cost to make up the rising freight charge ,then help you to get price competitive advantage.

6Can you help us with custom clearance?

Yes, we can, Our professional forwarder have cooperative agents in ports of different country.

7Can you supply Certificate of origin?

Yes, we can. We can supply CO, FORM A ,FORM B, Form E and so on that is depending on request of your custom.

About Factory

1Are you manufacturer or trading company?

We have been professional manufacturer and exporter since 1996

2Are you wholesaler?

Yes, we are . We are glad that you are going to be our distributors in your Market.

3How big is your factory?

We have 5 drawing wire machines, 100 woven machines ,20 trimming machines and 4 packing machines. Some parts are showing in the company Video. Welcome to visit our factory.

4Do you support OEM&ODM

Yes, we do, Welcome to send us your brand logo and Produts drawing design to meet your standard.

5Can I visit your factory?

Yes, You can. We are glad to invite you to visit our workshop, warehouse office and show room .

About After-sale

1What about the shortage of products after we get the goods?

We have a strict quality control team, they will check quality and quantity during packing, before loading, during loading and after loading. So it is the first important to keep the right loading quantity.

But once you find shortage of products, the free rolls will be sent or the payment will be refund.

2How to deal with the problem of product difference?

To avoid the problem,the goods are produce against your sample; or we send you a sample to check before production ; Sample of production will be sent to you before loading what is cut from mess goods for your checking.

3What will you do with broken packing after goods reach to customers?

The free new packing will be sent to you asap and the repacking charge will be paid by us.

4What is your product warranty time ?

About 3years~5years,that is also impacted by the use environment and storage condition

5Will you like to follow customer’s Comments

Yes, we will. Customers’ comments and suggestion help us to make development.

We will contact with you about product sales usage in each 1 month.

PP ground cover

How it Works

Let's Have A Chat


Learn How We Helped 200+ Customers Gain Success.

PP ground cover

How it Works

Let's Have A Chat


Learn How We Helped 200+ Customers Gain Success.

Let's Have A Chat


We’ll send you a material sample of our product to be sure you get the right product for your project.

Please pay attention to the email with the suffix “@tuohuaplastic.com